Social infrastructure is the MRI of social architecture. What am I going on about? Think of it this way. Your company Slack channels (social infrastructure) tell you a lot about what your culture is (open, inhibited, collaborative, fearful, innovative, rigid, etc) if you’re willing to “listen” to how it’s used, who uses and when. Behind
Social infrastructure is the MRI of social architecture Read More »
There are still concerns by leadership that internal social networking tools are used exclusively or mostly for casual exchanges about pets, humor, and vacations – the frivolous. The cry is that it’s a waste of time. I’ve argued it’s not. These are actually healthy signs of relationships between people that can foster good working relationships or
One of this biggest recurring issues those in the social organization space contend with is the problem of organizational silos and how a more connected organization can bring about greater innovation and responsiveness. All very true and something Jon Husband and his principle of Wirearchy brought to light in the last 20 years. However more
The Dark Side of Empathy (in Organizations) Read More »
The famous 90-9-1 of social networks is often debated as the numbers vary some based on perspective. Regardless of the numbers, most people lurk, many people contribute and a few people create. If you’re looking to up participation in your organizations ESN, here’s my advice, don’t put much energy in the 90 at all. Instead
Seeing 90-9-1 As a Math Equation to Solve Read More »
Social learning is alive and well. Especially in the informal sense but formal social still needs encouragement. I made this realization at SwoopChat today (a Swoop Analytics users event) where I was delighted by the numerous internal comms people I met and listened to. I learned that many were thinking beyond social tech adoption (even
Internal Comms Taking the Informal Social Learning Torch Read More »
