I wondered aloud on Twitter last week about the supposed 80% fail rate of ESNs that many publications have reported in recent years. This thought was further spurred on by this CMS Wire article The Smoke and Mirrors of Enterprise Social Networking Metrics. Of course the word “fail” has a connotation that 1. NOBODY is using the platform […]
Change the Default (Mind)Settings Read More »
Over that last few months a local workshop for non-profits has been gathering weekly. Around 80 people from various organizations are involved. The hosts invited everyone early on to join Slack to apparently be leveraged between live sessions and carry on the dialog (I say apparently as this was not actually articulated). After several weeks, 10
Simple Doesn’t Mean Easy Read More »
In a recent morning buzz session I led at the DevLearn Conference titled “Social at the Center“, a few attendees presented a common problem happening in their organization – having too many social tools available and in use. They were frustrated that people were entrenched in small, separated, collaborative pockets with a variety of social tools
The “Too Many Social Tools” Problem Read More »
Several months ago I wrote the first post of this title. In it I shared how through continual conversation and examples I was able to help some key stakeholders stop calling everything training when it came to a performance solution. The idea being that change happens one conversation at a time and that maybe to
Changing Words. Changing Practices. Changing Culture. Part II Read More »
“Culture is an emergent property of the many practices that happen every day. Change the practices and a new culture will emerge.” – Harold Jarche I always thought Harold nailed it with this quote, showing equally how obvious yet how difficult organizational culture change can be. But where, when and how does change start? Is it
Changing Words. Changing Practices. Changing Cultures Read More »
