Author name: Mark

Transformation Doesn’t Happen in Silos

James Tyer and I often find ourselves chatting on Twitter about our shared observations and ideas.  One particular stream of though started to gel and we decided to formalize it some in a shared blog post (which was quite enjoyable) as an opportunity to extend the conversation. Let us know your thoughts.   There’s much talk […]

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Change the Default (Mind)Settings

I wondered aloud on Twitter last week about the supposed 80% fail rate of ESNs that many publications have reported in recent years. This thought was further spurred on by this CMS Wire article The Smoke and Mirrors of Enterprise Social Networking Metrics. Of course the word “fail” has a connotation that 1. NOBODY is using the platform

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