In my work on Social By Design, I argue that organizations must intentionally create environments that enhance, not disrupt, social connections. Much of this I have drawn on the disciplines of organizational design, learning, observation, lived experience and experimentation (i.e. doing the work) but when scientific research around social behavior appears, I’m always intrigued! This […]
The Social (Learning) Lives of Mice and Men Read More »
Social learning like this is great when there is a lot of nuance in a task or best practices are continuously emerging or morphing. One area that fits this is sales training and this is where my use of Wikis begins!
Wiki for Scaled Social Learning Read More »
Two key ideas behind Social By Design (SxD) are that 1. being social is natural and our organizations can consciously or unconsciously hinder connection and 2. to release social connection we need to focus on directly changing systems NOT directly changing people. Systems as you know refer to the rules, processes, protocols and procedures within
6 Criteria of a SxD Solution Read More »
Recently someone shared how they use avatars or characters in an elearning course. Some of the uses were: Yes, these are creative and scalable but my first thought was how… as in how did we get here??? and Is this really better than say: We’d really choose to have our employees create and others complete courses
Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients. – Richard Branson It’s hard to argue with such sentiment, especially when most who read this are employees. But what does “take care of” mean exactly? For most it’s seen as a warm
Supporting Employees is Not the Same as Supporting People Read More »