AI

AI Agents & the social architecture of work

AI, future of work, Organizational Design / Mark

When AI agents enter a workflow, they also entering a complex web of tacit rules, relationships, permissions, and trust. So the moment an agent can initiate work across a team, adoption isn’t just a technology decision anymore, it’s an organizational design one.

AI Agents & the social architecture of work Read More »

The Lesson of the Longshoremen

AI, expertise, future of work / Mark

As a former history teacher I keep an eye out for lessons it teaches about today. The ATM & Bank teller one spoke to upskilling/reskilling due to automation. Toll booth operators was pretty clearly job elimination. But this story of the Longshoremen and containerization is a pretty solid analogy (see link in comments), and lesson

The Lesson of the Longshoremen Read More »