Here’s a common scenario in organizations struggling to increase openness and collaboration:
Aaron figures out a work around in a finance system that will save time and money. Knowing it’s value, he emails the information to his manager, Susan. Susan acknowledges Aaron’s innovation in a glowing reply. Aaron continues to use the new process but the organization gains little.
Aaron’s organizational communication system has conditioned him to act automatically and maybe unconsciously. His habit is one where when he finds relevant information, he shares it in a way that provides him a reward. This is the Habit Loop Charles Duhigg wrote of in his book, “The Power of Habit: Why We Do What We Do in Life and Business“, and I think it holds the key to helping organizations advance their efforts to be more cooperative and collaborative.