“What? People aren’t responding to our ads!? Quick! We need to engage with them on social media!”
8 years ago…
“What? People are using their phones to find info and do research? Quick! We need to have a mobile strategy!”
4 years ago…
“What? A job isn’t enough any more!? Quick! We have to make work purposeful!”
Last year…
“What? Our competition is getting more efficiency from technology! Quick! We need to digitally transform!”
Yesterday…
You get the idea. The “What? Quick!” business moments just keep coming faster and faster. How can you be prepared!?
Answer: By never being in a position to be surprised.
That’s what an agile and responsive workforce is, “unsurprisable”. An agile and responsive workforce is highly connected and frictionless in its knowledge sharing. They are aware of what is happening inside, outside, and around their organization. The organization empowers them to seek and share openly. It also encourages them to commune and rewards them for it.
You see, the only way companies can be prepared for change is when they readily invite the change.