Love the Problems Not the Solutions

I’ve always loved history. I studied it in school and the prospect of a career in history led me to be a Social Studies teacher for 8 years. In my first 3 years I was a miserable failure. I lectured way too much, drew up regurgitate the facts assignments, used a textbook exclusively, and watched the kids lights go out. They didn’t share my joy, I made it joyless and met their expectation that history was a bore, something to suffer through. Simply, I had put my love of history before their problem; a lack of respect and control.

In my 4th year I discovered the writings of Sam Wineburg and the theory of Constructivism (no, this wasn’t taught at university). I shifted my curriculum to one where the students became the historians, I lectured little, they explored more. My love of the past turned to a love of guidance as my students passing history tests wasn’t the goal, them doing history was. I had shifted from loving my knowledge to loving their need and success followed.

The bigger lesson here is for many professionals and businesses alike. You’re a training expert? An ReL tool guru? A video genius? So what? Don’t lose sight of who you work for, don’t choose your dream over their reality. Your knowledge and skills are of little interest to your clients, learners or supervisor. Your real value is in helping people see their problems more clearly, understanding their wants and needs and exploring paths of least resistance to gain the solution. What they want, what they need, is THEIR problem solved. Your work is to help them keep working.

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