Transparency and openness are simply invitations. Transparency is an invitation to see how the sausage is made so to speak and Openness is an invitation to help make the sausage. Today, to “see how the sausage is made” is a metaphor regarding business practices. There was a time however in the US where this phrasing […]
The 21st Century Sausage Factory Read More »
Rich Millington of FeverBee (an online community management consultancy) recently wrote a great post titled Gathering Great UX Feedback. I found it great not because of the UX piece but because he listed a few relatable observations made when users engage with community platforms. He noted: We usually discover: Members don’t navigate through the site
(Just give ’em) A White Box and a Purpose Read More »
Years ago I read and loved Henry Mintzberg’s article Companies as Communities. It was warm and humanistic, the utopia for an organization. The problem was/is that it’s not happening. One of the biggest reasons isn’t because companies don’t care about people, it’s that companies care more about profitability and growth, and today, mere survival. People are
Do you want a company like a community? Design it like a city Read More »
…and by we, I mean me and my consultancy – Social By Design Solutions, helping companies stay small to grow successfully. I’m delighted to announce the hiring of Sobo! Sobo is the Social By Design Chabot powered by Mobile Coach. I’m developing Sobo to engage with clients to learn more about employee interaction types, interaction frequency, and
I Hired a Chatbot! Read More »
Words are powerful and problematic. They can inform and educate but can also misinform (as we’ve all seen in recent years!). Misinformation aside, words paint a picture in our minds based on our preconceived ideas. Simply, they give a connotation. Today, I find words like community, trust, and collaboration as most problematic in my space.
The Problem with Collaboration. Read More »
