So you’ve probably picked up on a recent theme in my posts – organizational design. Now, I’m far from an org design specialist. It’s a field that is deep, has been around as long as there have been organizations, and has numerous authors, consultants and academics behind it. That being said, I am personally curious of how organizational design impacts learning and thus performance. My hypothesis is that if we get the design right, most performance problems naturally go away and with it some unnecessary efforts by L&D.
There is a lot of talk about some interrelated ideas today; culture, engagement, performance, ecosystems, etc. Each article I read or talk I hear explores these mostly in isolation and definitely without going far enough upstream. And speaking of upstream, maybe you’ve heard The Parable of the DownStreamers by Donald Ardell. I encourage you to read it as it’s quite short and sets the table nicely. If you haven’t the time, here’s a simple summary:
It’s the story of a village who’s inhabitants regularly saved people drowning in a river; those apparently thrown in somewhere upstream. Rather than figuring out what was happening upstream, the Downstreamers were perfectly content to just develop the infrastructure and hone their craft of saving people.
Today L&D equates to being the Downstreamers; mostly spending it’s time and energy rescuing the drowning. L&D tools, programs, courses, and resources are easy, quick fixes. This isn’t a bad thing, actually it’s necessary today because we have left unexamined some systemic issues; those things that make up the design of the organization.
What do I mean by organizational design?
All organizations design around a purpose as Jack Martin Leith reminded me recently in a Twitter conversation. And this purpose is achieved through various elements; some formal and informal, some are obvious and others hidden, and still more are conscious and unconscious systems. These elements include monetary rewards, recognition, talent measurement, knowledge management systems, reporting relationships, values, information flows, performance indicators, teams and unit structures, and behavior expectations just to name some. All make up an organization’s design.
We’re not going to train our way forward.
Jane Bozarth shared a resource in her book “From Analysis to Evaluation” that I have pointed to many times. It indicates that most performance problems are not ones solved through training. Most issues have to do with motivation, access to information, and hiring correctly for the job in the first place. Therefore at least 75% of the problem lay beyond the waiting arms of the learning professional. These are systems and structure issues; organizational design flaws. And yet either organizational leaders don’t see this or worse, they willingly ignore it.
So, who’s job then is it to identify the flaws?
Leadership? Hardly. A profitable company today may be in a death spiral tomorrow because these system and structural flaws have been left so long they have become inflexible. Status quo lives for today or quarter to quarter. Remember, status quo put leaders in their positions of leadership. It falls on individuals, passionate ones who see the need for change.
Can we alter design without major disruption?
No. The list of design elements are all intertwined. Alter one, you disturb several others. The real question is, what if we do nothing?
When does an organization take on conscious design?
I suspect it’s at the point communication becomes difficult. Management systems are then devised with all the trappings we find today. Conversations around Digital Transformation look to the large organizations but we need to place attention on the small too so as to not repeat mistakes.
These are just a few questions I’m pondering lately. I’m poking the box and joining OD conversations and reading some great organizational design books, blogs and resources. L&D will remain downstream with as Ardell notes, “all the manpower involved, and the large numbers of highly trained and dedicated swimmers already to risk their lives to save victims from the raging currents.” I however need to stretch, so if you’re looking for me I’ll be walking upstream for a bit to see what’s going on.